Return Policy

Returns

Please do not make unauthorized returns of merchandise: Packages sent to us without a Return Authorization Number (R/A #) or in unacceptable condition may be refused without opening or shipped back to you at your expense.

Contact Brilliance Audio, Customer Service Department, 1-800-648- 2312 or 616-846-5256 for Return Authorization issued over the phone, fax a request to 1-616-846-0630 or send a written request attn: Sales Department. Please have the following information ready:

1. Title and quantity of units to be returned.
2. Name and account number.
3. Reason for return.

Merchandise returned must be unused and in resalable condition, in original packaging, with no price stickers, security tags, or other markings and returned as follows:

1. Packed with a maximum of 50 units per packing carton.
2. Packed with a maximum of 40 lbs. per box.
3. Preferably segregated by title.
4. Our R/A# must be shown clearly on the outside of the shipping container (preferably on the mailing label).
5. Reference invoice number(s) and return authorization number(s) on packing list or claim. Please include a complete list of ISBN numbers and titles for all returns.
6. Ship all returns prepaid to: Returns Dept. R/A #_________ Brilliance Corporation 1706 Eaton Drive, Door #4 Grand Haven, MI 49417
7. Do not make deductions based on returns. We will process your returns and credit your account. You will receive a credit memo for your records.
8. If merchandise is not in resalable condition it may either be returned to you without credit, or kept and repackaged, with your approval, at a cost of $1.50 per package.
9. Title specific audio imprint going out-of-print will only be accepted for return credit for 90 days beyond the announced out-of-print date for the specific version.