Zappos Experience, The

Genre: Business

Zappos Experience, The5 Principles to Inspire, Engage, and WOW

ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it—and how you can do it in your industry.The Zappos Experience takes you through—and beyond—the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the “big picture” leadership methods that have earned the company $1 billion in annual gross sales during the last ten years—with almost no advertising. Michelli breaks the approach down into five key elements:• Serve a Perfect Fit—create bedrock company values• Make it Effortlessly Swift—deliver a customer experience with ease• Step into the Personal—connect with customers authentically• S T R E T C H—grow people and products• Play to Win—play hard, work harderWhen you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders.Now that strategy is yours.With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.

Unabridged recording:
Run time: 8 hours
Media Options:
  • Retail Trade: CD, Download, MP3-CD
  • Library Editions: CD

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Author
Joseph A. Michelli

Biography:
Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on the New York Times, Wall Street Journal, and USA Today bestseller lists.
Narrator
Tom Parks

Biography:
Tom Parks has been involved in recording audiobooks and voice overs for over 30 years and has been involved in an eclectic range of projects. In addition to performing and directing many projects, Tom is also an active musician, drumming in musical theater productions in the Midwest, and is in demand as a conference speaker.
Narrator
Joseph A. Michelli

Biography:
Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on the New York Times, Wall Street Journal, and USA Today bestseller lists.

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